Training & change management
Accelerate adoption, secure use and ensure lasting results.
We combine change management methods (ADKAR/Kotter), pedagogical engineering and targeted communication to transform a decision into sustainable use: hybrid training courses, managerial rituals, continuous adoption measurement and iterative improvement.
- Use cases: ERP/CRM deployment, P2P/SRM, Cloud migration, new organization/processes, compliance & security requirements.
- Solution: change strategy, stakeholder mapping, communication plan, training programs (face-to-face, e-learning, tutorials), ambassador network.
- Benefits: measurable adoption, increased competence, reduced resistance & operational risks.
Examples of successful assignments
Multi-country ERP adoption
Blended journey, role-based sessions, manager kit: adoption > 85% at 3 months, tickets −30 %.
P2P & purchasing compliance
E-learning + guides pas-à-pas (digital adoption) : maverick −22 %, conformité +18 pts, DPO +6 j.
CRM & sales excellence
Bootcamps, coaching terrain, playbooks : FCR +12 pts, NPS +10, cycle de vente −15 %.
Cloud migration & cybersecurity
Campagnes d’awareness, labs techniques, simulateurs phishing : incidents −28 %, MTTR −20 %.
Data culture & MDM
Trained owners/stewards, governance & workflows: errors −35%, time-to-insight −40%.
New processes & rituals
RACI, ceremonies, meeting kits: processing time −18%, quality deliverables +15 pts.
Offshore: ramping up
Skills transfer, SOP & shadowing: productivity +20% in 90 days, stable quality.
Post-M&A: cultural integration
Common narrative, sponsors, ambassadors: commitment +9 pts, operational continuity preserved.
References & studies
Useful readings and frameworks for exchange & training :
Examples of rare profiles & talents mobilized
Experts who combine education, communication and adoption management.
Change Lead (ADKAR/Kotter)
Change strategy, sponsors, roadmap and value tracking of adoption.
Learning Designer
Design of blended courses, e-learning, micro-learning, assessments & badges.
Communication Manager
Narratif, campagnes, kits managers, Q&A, communication multi-canal.Storytelling, campaigns, kit managers, Q&A, multi-channel communication.
Managers & Ambassadors Coach
Ally network activation, skill enhancement, team rituals.
Digital Adoption Specialist
In-app step-by-step guides, usage analytics, ticket reduction & feedback loop.
Bilingual trainer (FR/EN)
Role-based sessions, case studies, multi-country animation & hybridization.