Offshore services — Outsourcing

Gain performance, flexibility and control by entrusting your outsourced functions to us.

Examples of devices & missions Rare profiles & mobilized talent References & studies FAQ
Clarans Consulting outsourcing

We set up and operate your support functions (purchasing, finance, data/BI, IT support, PMO) in outsourced mode: on site, remotely or via a dedicated service center (near/off-shore). We set SLAs, measure KPIs and implement a continuous improvement cycle.

  • Use cases: rapid ramp-up, focus on core business, cost/quality optimization.
  • Models: partial/full delegation, managed services, service centers (near/off-shore).
  • Bénéfices : économies 20–40 %, continuité, scalabilité, traçabilité & conformité renforcées.

Examples of devices & missions

BPO Procure-to-Pay

Processing orders/invoices & disputes, e-catalogues, compliance: DPO +6 days, errors −30%, maverick buying −20 %.

SRM & supplier performance

Panel segmentation, QBR, improvement plans: OTD +14 pts, incidents −25%, recurring savings 4–7 %.

Finance shared center (AP/AR)

Collections, reminders, correspondence: DSO −8 days, productivity +22%, satisfaction +15 pts.

Data & BI Factory

Backlog produit, run de rapports, QA : time-to-insight −35 %, 30 rapports clés standardisés.

ERP/IT helpdesk (L1/L2)

ITIL, CAB, run hybride : MTTR −30 %, backlog −27 %, CSAT +18 pts.

PMO as a Service

Governance, capacity planning, dashboards: increased portfolio visibility, deadline/budget drift −20 %.

MDM & Data stewardship

Supplier/product repositories, quality workflows: master data errors −33%, onboarding ×2.

Run Cloud & SecOps

Zero-Trust, light supervision, access reviews: availability 99.9%, security incidents −20%.

Rare profiles & mobilized talent

Outsourcing and run specialists with a strong SLA/KPI culture.

Service Delivery Manager

Manage SLAs, capacity and continuous improvement plans (ITIL/Lean).

e-Procurement / P2P Manager

Ariba/Coupa/Ivalua: parameterization, e-catalogs, compliance, business support.

Lead Data / BI Factory

Backlog prioritization, quality standards, deliverable governance & data security.

PMO Managed services

Cadence governance, risk management, multi-contract capacity planning.

Data Steward / MDM Owner

Quality, workflows, ownership, ERP/CRM alignment and RGPD compliance.

SecOps / Zero-Trust Architect

Access governance, MFA/MDM, SOC light, Cloud hardening & security posture.

References & studies

Studies and benchmarks on outsourcing, sourcing and managed services:

FAQ

Recurring and standardizable activities: P2P, SRM, AP/AR, IT helpdesk, PMO, data/BI run, MDM.

Partial/full delegation, managed services, dedicated service centers, near/off-shore, commitment to means and/or results.

Scoping: scope, volumes, SLA/KPI, organization & tools; then transition (knowledge transfer), pilot, ramp-up.

Rituals (daily/weekly/steerco), dashboards, risk management, capacity planning, continuous improvement plans.

Processing times, quality/errors, availability, MTTR, OTD, DPO/DSO, compliance & user satisfaction.

Ruggedized workstations, MFA/MDM, access management, encryption, data masking, DPA contracts & clauses, compliant data localization.

Mix on-site, remote, near/off-shore according to languages, time zones, costs and security requirements.

TJM/fixed price, by activity batch, by ticket/transaction, with incentives linked to KPIs and bonus/malus on SLA.